Last week, we were delighted to publish a new case study outlining the stellar results that a global grocer & distributor has rapidly created with Simbe’s Store Intelligence™ Platform. This blog summarizes the key points of the customer testimonial. The full-length version is here.
Who is the Simbe customer?
A publicly traded grocer and distributor serves over two thousand independent, military and owned locations in 44 states, as well as Europe, Latin America, and the Middle East. It is the largest distributor to military commissaries in the United States.
Why Is Simbe’s Customer A Retail Innovator?
As shared in multiple earnings calls, the grocer has built its strategy around selecting innovation that delivers a better experience to guests and store associates. Its commitment to results and quality are evident in the results it quickly created when using Simbe’s store intelligence technology.
What Challenges Did the Customer Want to Solve with Simbe?
The publicly traded grocer engaged Simbe to improve store performance and elevate the experiences of store associates & shoppers, particularly by solving three key challenges:
- Expensive out-of-stock and price & promotion inconsistencies
- Manual “inventory scan” methods that were tedious and error-prone.
- Labor shortages
How Did Simbe’s AI & Robotics Platform Create Business Value?
After seeing rapid results from its first 5 stores, the grocer deployed Simbe’s technology to a total of 15 locations in 2023 to verify business-wide value of priority success metrics:
- Achieved industry leading 98% on-shelf availability
- Slashed inventory on-hand (addressable) OOS rates by 80%
- Reduced out-of-stock (OOS) rates by 60%
- Freed >2.5 hours / store / day to better serve shoppers
The team quickly requested a follow-on expansion to 75 stores total and has plans to install the business-critical platform in all locations in the near future.
Why Does Simbe Offer the Most ROI?
Like the dozens of retailers that use Simbe’s platform around the world in nearly a thousand locations, this grocer created significant value from its investment in Simbe’s technology. That ROI reflects Simbe’s differentiators.
Only Simbe’s store intelligence:
- Has customers who’ve been satisfied for years
- Has been tested across chain-wide deployments
- Has delivered quantifiable ROI
- Offers plug & play setupin in less than a day
Only Simbe’s robotics & AI automation platform does NOT:
- Only work on shelves but in every part of the store
- Require planograms and IT teams - only WiFi and an electric outlet are needed
- Break down consistently
How Else Can Simbe’s Technology Create ROI?
Retailers are using Simbe’s AI automation and robotics tools to:
- Evaluate vendor performance across different regions and districts
- Ensure planogram & trade agreement compliance
- Monitor store merchandising execution
- Create income opportunities by selling store intelligence insights to Direct Store Delivery and CPG partners
What Do Store Associates Think of Tally?
Once Center Store Manager said “you can tell by walking the aisle that Tally is keeping us on task, so we have products to sell to the customers.” This woman also credits Tally for helping her win an all-expenses-paid trip to the Caribbean as one of the top 1% of store workers (17,500 total!). She says she has that much more time to focus on serving customers, thanks to Tally.
What Do Shoppers Think of Tally?
Shopper Anna Williams said that she only shops at SpartanNash locations. One of her twin daughters has severe allergies, and thanks to Tally, Anna knows that the items her daughter needs will be in stock.
Read the full testimonial here.
